Avoiding half-assed knowledge management flops

Knowledge management is part of most social business initiatives. Equipping employees, partners, suppliers and customers with knowledge to smooth operations makes complete sense – from building FAQs and content for use by customer service agents, to crowdsourcing ‘how tos’ from customers. We all know intuitively that the gathering, sharing and distribution of knowledge is important. The trouble is, we tend to stop there; hence a bunch of failed knowledge management initiatives throughout the 90s to today. The fact is, an estimated 70% of workplace learning is informal. Just because you... Read The Rest →