Posts Tagged ‘get out the way’
August 31st, 2010 by Jane
Many of us are making decisions based on false assumptions every single day. In fact we’re underpinning our businesses, organisations, products and personal lives with false assumptions. We keep on doing things that have been proven wrong, that haven been proven not to work, despite mounting evidence that there’s a better way.
Our false assumptions are memes, i.e. viral cultural ideas we pass from human to human, brain to brain (you can read a bit more about memes in my previous post on replicators here). Sometimes we keep spreading memes that aren’t doing us any good, regardless of new information that should illuminate the fact they’re a load of crap.
For example research by MIT, LSE and loads of others confirmed several years ago that our assumption that people perform better when offered a greater financial incentive is wrong. In fact hard evidence demonstrates that when you’re dealing with tasks that require even the most rudimentary cognitive ability, the higher the financial reward you offer the poorer the performance. Surprising, but true. It’s a fact.
Yet still we keep on doing the same old things based on false assumptions, despite the evidence that we’re actually damaging our businesses and our teams’ productivity.
The facts and evidence also tell us what does actually work. What really gets the most out of people and helps them reach peak performance, is autonomy. People like to feel they’re in control of their own destiny – that they’re self-guided; and they want to feel a sense of purpose and mastery. Check out Dan Pink’s commentary on this topic.
If you take these two thoughts – 1. that we’re basing our decisions on how things should be designed on false assumptions; and 2. that people want autonomy – it isn’t difficult to draw conclusions about why platforms like Linux have been so powerful.
The thing is, when we try to design things – technology platforms, mechanisms for rewarding staff, educational programmes – lots of false assumptions come into play. This is precisely why we’ve ditched waterfall development methods in favour of agile methods. It’s risky and expensive to lock yourself in a room for years on end with a massive budget and build something you assume people want; so instead we build a little bit, show the world, learn, tweak, release, learn, tweak, release.
One way to look at optimising how you go about designing your work, life and objects, in a more agile way, is to consider very basic scientific laws and principles.
For instance, consider for a moment how far our human capabilities for designing amazing, functional structures extends. Yep, we’ve designed some pretty cool stuff. But think for a moment, what’s the best designer of all? Look around you. I’d argue that it’s very clear the best designer of all is evolution itself. We only need to look at the complexity and unexpectedness of nature to see that evolution is the ultimate designer.
In fact, organisations, markets, economics, the open source movement – they’re not just like evolutionary systems – they are evolutionary systems. We tend to think of evolution the way we were taught at (linear) school… that it’s just a biology thing; when in fact it’s the most powerful recipe for finding innovative solutions to complex problems.
As philosopher Dan Dennett said, evolution is ‘design out of chaos without the aid of mind’. It’s the act of creating a design without a designer. So long as there’s variation, selection and replication – just like the creation and spreading of human memes – you get evolution. So long as there’s variation – like staff with different abilities; selection – a process of choosing the ‘fittest’ talent; and replication – replicating the good stuff they do… you get evolution. You get the optimum way of doing things, without you having to know in advance exactly what that’ll look like.
So, you might be thinking that’s all very well, but how do you harness evolution to get things done in a better way?
Well, the first thing you need to do is stop trying to be the designer. Stop assuming you know which design will work. There’s no way you could’ve drawn a design for Linux or even Wikipedia that was an accurate picture of how it actually turned out. When you assume you’re the designer and you’ll come up with a design that’ll work, you end up spending loads of money, taking loads of time and by the time you unleash your design on the world, it’s outdated and you discover many of your assumptions were wrong and you’re screwed (ask Microsoft).
Companies who fall in love with their designs and cling onto them despite evidence they don’t work will die. Companies who embrace evolutionary principles will thrive. That’s the reason why so many start-ups find success in such unexpected places. Look at Paypal – they started as a PalmPilot app.
The really hard part is dealing with large organisation, with deeply embedded management hierarchies and industrial revolution legacy thinking.
The good news is that the answer lies within. Management doesn’t have to come up with a crazy new design. It’s much easier than that. They just need to create an environment where the optimum design will evolve; and the way to do that is to get out of the way.
Big companies are chocful of hundreds, thousands of brains. The answers lie in there somewhere. The trouble is, traditional top-down communication and top down hierarchical management can’t extract them. These hundreds, thousands of people are desperate to self-guide, to work autonomously, to contribute great innovative leaps – just like MIT and LSE and numerous innovative companies have proved. They just need the ability to work together and to break out of the old siloed routines.
This sounds scarily like losing control to many organisations. And relinquishing control is exactly what it is. But it needn’t be scary. To remove the fear, all that’s required is a universal understanding of some basic rules… and a splash of trust. As John Whitney, a professor at Columbia Business School said, ‘More than half of a traditional organisation’s activities, including the use of time clocks that monitor workers and marketing campaigns designer to win back disappointed customers, are needed only because of mistrust’.
If everyone understands the rules and they aren’t too prohibitive and don’t hamper evolution and autonomy, it’s a recipe for success. By enabling everyone in an organisation to connect with everyone else if they need to, spreading this sort of understanding is easier than ever.
These days it’s startlingly cheap and easy to enable everyone in an organisation to connect with everyone else if they need to.
Simply by questioning assumptions – and by putting basic collaboration tools and systems in place – and by creating a culture of experimentation, of iteration – create, share, test, tweak, create, share, test, tweak – innovations will evolve naturally, teams will be happy and we have a way forward that’s altogether more fulfilling and more aligned with not only the outside world, but our fundamental human nature.
July 7th, 2010 by Jane
Following my last post a few folk asked me to expand on how to enable two-way comms.
To cut a long story short, if you’re a big company with loads of people wanting to talk, the only way to get scale is to empower your staff to talk to customers. Companies who’ve been around for a long time often can’t see a way to make this happen – or it’s already happening in pockets under the radar and they don’t know how to control it. The important point to remember is the same mentality and methods that’ll lead to success on the outside are those you need to apply internally first. The rest will follow.
Begin by asking yourself whether your staff are able to connect with one-another really easily. Can they find and converse with colleagues in different countries, offices, departments, at all levels? Or is communication and messaging top-down and one-way? Top-down one-way communications are distinctly unreliable. One weak link in the chain and the message gets lost; and no feedback means no improvement.
Multi-directional networked communications, on the other hand – enabled via enterprise social networking platforms, forums, wikis or other collaboration tools – equip you with armies of influencers to spread the word on your behalf.
If you fail to empower your internal advocates, you’re making life very hard and expensive for yourself.
What’s more, there are so many brains in big organisations that the knowledge, ideas and answers are always in there somewhere. The challenge is joining them up – making connections and finding ways to bring more transparency – so inspiration, participation and new behaviours spread all the way through, with newfound velocity.
As well as repairing weak, unproductive cultures and removing barriers to forward motion, the key reason it’s vital to harness collective intelligence nowadays is the quickening pace of change in the outside world. Big bureaucratic structures make sense when no radical change is taking place, but it stands to reason that a fast-changing environment calls for greater agility. Likewise, hierarchy becomes inefficient when we need more info, more interaction, quicker decision-making and rapid action.
So help your teams talk to one-another in all directions. That’s it. Those who understand the ‘markets are conversations’ mantra and how to leverage networked communications will be in there somewhere and they’ll spread their understanding like wildfire.
Universal, embedded understanding renders (expensive) control measures (and blind panic) completely unnecessary.
May 15th, 2009 by Jane
I haven’t blogged in any great depth about Scrmblr (’scrambler’), so thought it was about time.
Scrmblr is a global network of content producers (Scrmblrs) who create anti-ads (Scrmbls).
Marketing used to be about advertising, but advertising is often expensive, fake and dumb. What remains important is the act of telling stories about the things we trade – stories that sell and stories that spread.
Scrmblr gives power to the people – the talented people of the world, enabling creators of great content to reap fair rewards, while enabling organisations who couldn’t dream of affording video ads the opportunity to air Scrmbls (much better!). Cheaper, better, faster.
Scrmblr removes the unfair, prohibitive supply-chain mess that sits between talented people who make stuff and people who buy great stuff.
Fair trade.
The Scrmblr website has just been launched here. 20% of profits will be donated to microcredit projects, in a drive to do something good. The first scrmbl created was for UK charity ShelterBox, by Tel Aviv scrmblr Danny Aronson.
Scrmblr already has a presence in UK, ISA, Israel and Canada… and is on the lookout for more talent (filmmakers, producers, animators, designers, creatives etc).
May 2nd, 2009 by Jane

Let’s compare for a moment. You can compare in terms of pretty much anything: efficiency, effectiveness, happiness…
Some brief examples:
Communications
C: Spread from the top down
T: Spread from anywhere to everywhere, via the centre
Growth
C: Recruit from the top, hiring below
T: Recruit from anywhere, hiring everywhere
Innovation
C: Creation from the bottom, managed from the top
T: Creation from everywhere, no management needed
Bliss
C: Everyone spends their time inside the company’s expensive box, developing ideas with others from the same company
T: Everyone works from anywhere, developing ideas with a diverse range of people they like to spend time with
I know which one I’d rather join, or start.
March 11th, 2009 by Jane
Michael Rosenblum’s recent post on conventional media companies is worth blogging in full, so here it is:

They are the walking dead.
Conventional media companies, that is.
They are already dead, they just don’t know it.
“I’m still alive” they say.
Tear off an arm… or fire 30% of your editorial staff… but they keep coming at you.
“See. I’m still alive!”
Rip off another arm….
“still alive”, despite the blood all over the floor.
They are dead.
Newspapers. TV networks.
The undead.
It’s just that no one has told them yet.
They are on life support. They keep cutting their journalism staffs, keep reducing the content in the peculiar hope that this, somehow, will keep them alive just one more day. Or they take to ‘aggregating’ – eating the brains of others.
It doesn’t mean that journalism is dead. Far from it. But the conventional instutions clearly are.
And it doesn’t mean that there isn’t an appetite for quality reporting and information. That’s stil there too. What no longer works is their architecture, their overhead, their fixed costs. They have a lot of stuff that is killing them that they don’t need, like buildings, or a lot of management, or TV news crews. So what do you do?
You have to shoot them in the head.
It’s the only thing that works.
You have to free the journalists to do what they do and to connect directly with their audiences, and you have to spend the income that you do get on the content, not the building or the bloated management or the totally unnecessary technical staff.
—
Hell yeah. Get out of the way! Enable journalists to connect directly with audiences, authors to connect directly with readers, musicians to connect directly with fans… same, same, same.
March 10th, 2009 by Jane
A few words on the publishing industry, inspired Alan Rusbridger’s [Editor in Chief, Guardian Media] recent comment that “These are the last printing presses we’ll ever buy”; and by an email I just received which included the quote “I would never read a book if I could talk half an hour with the person who wrote it”.
Decline factors…
- Inefficient many‐to‐many supply chain = high levels of wastage
- Risk adverse publishers hamper the emergence of new authors
- Entry to distribution channels is a fundamental barrier to new publishers setting up
- Market data isn’t successfully harnessed to allow better decision making on which titles to produce
- Publishers place more emphasis on fulfilling orders than on understanding customer needs
- ICT adoption is only as fast as the slowest adopter in the supply chain, so uneven skills levels between companies hampers innovation
Given that individuals now have the power to organise without organisations, it’s time to get out of the way and enable readers and authors to interact. We need to strip away copyright hang-ups and enter into the Web 2.0 spirit of sharing and co-creation (it’s going to happen whether those with the sand slipping between their fingers like it or not, so everyone might as well admit it and leverage all things ‘free’ in lucrative new business models instead of clutching at straws while they die a slow death). While we’re at it, how’s about stripping away all the supply chain complexity and providing tools and environments where authors and readers can communicate directly; and gain all the benefits of doing so in a mutual value exchange.
Publishing, music, film… very similar problems, very similar solutions. Armies of fanatics aplenty. Massive opportunities.
Check out The Music Industry Manifesto for a good dose of common sense.
Reading is a means of learning, self‐educating, exploring and broadening horizons. Ultimately, it’s all about DISCOVERY. Think for a sec how we’d advance loads of fundamental human endeavors if we stopped putting up barriers to discovery, for misguided (non)commercial gains.
If discovery is the action, the state required to achieve it is RESONANCE.
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