Archive for the ‘Scalability’ Category
A while ago I interviewed Rory Sutherland on all things collaboration, future-of-the-internet, human behaviour…
I’ll chop it up and release as a series of excerpts on various topics. Will try to do one a day.
Here goes… first episode on Crowdsourcing.
Rory Sutherland on… Crowdsourcing from Jane Young on Vimeo.
Loads of illuminating analogies have emerged in conversations with Andrew Missingham, but today there’s one in particular that popped up…
You may remember when the soap Brookside launched on Channel 4. The storylines were based around folk living in a close of houses. They had some trouble at the outset however, in that script writers realised they hadn’t created enough ‘stock devices’ – places where people could meet that would fuel the dramatic unfolding of events. Their answer was to put a postbox on the street, so residents would accidentally meet.
Given that the ability to innovate relies on diverse skillsets and knowledge banks coming together, this analogy is more relevant than ever. New knowledge uncovered by researchers, for example, needs to be matched with entrepreneurs who can interpret and understand the opportunities, then commercialise… in turn with the help of skilled troops, whether designers, developers, craftsmen etc.
Barriers to entering this innovation ecosystem are lower than ever – and the very reason for the existence of Scramblr is to lower them even further.
The question I’m asking myself today, is ‘What are our postboxes?’
Client development is more important than ever in a business culture that has shifted markedly from hunting mode to farming mode (Seth Godin articulates this shift eloquently in his blog here).
I was recently asked to write a biz dev article and thought I’d post up an extract – my list of 20 questions agencies should ask themselves, given that they’re five times more likely to grow existing business than win new (and it’s the only real chance of short term revenue).
1. Do you celebrate those who grow existing clients as wildly as new new wins?
2. Is your approach to new business as formalised and structured as your approach to new new business?
3. Does your biz dev team share responsibility for account development with senior management?
4. Have you identified which clients will most enhance your reputation?
5. Do you avoid chasing clients who already have strong agency relationships?
6. Do you have a great rapport with all the clients on your top hitlist?
7. Do you know what you want? (e.g. to take clients form offline to online; or to work with sophisticated clients only)
8. Do you value winning extra assignments as much as winning new clients?
9. Do you ask your clients about their ambitions, life plans are and what keeps them awake at night?
10. Do your clients see you as a strategic partner and adviser rather than a project-by-project delivery partner?
11. Do you position your company in the wider context, through the lens of building brands as opposed to completing assignments?
12. Are you actively convincing your clients’ boards that they aren’t pursuing a digital fantasy?
13. Are you measuring the quality of your relationships?
14. Are you chasing more work in the honeymoon period rather than awaiting completion?
15. Do you and your clients really understand what one-another does and doesn’t do, beyond current/past projects alone?
16. Do you know exactly what your piece of success looks like?
17. Are you fully leveraging the ease of freelancing and outsourcing?
18. Have you invited procurement to your office to learn more about what you do?
19. Have you made your organisational objectives clear to your clients?
20. Are they helping you write your business plan?
40 years ago, Toffler said, ‘It will be a long time before the last bureaucratic hierarchy is obliterated. For bureaucracies are well suited to tasks that require masses of moderately educated men to perform routine operations.’
Bureaucracy makes sense where no radical change is taking place, but it stands to reason that a startling increase in change in the environment around us calls for a shorter life span of organisational forms. Likewise, hierarchy becomes inefficient when we need more info, more interaction, quicker decision-making, rapid action.
There are all sorts of psychological and social consequences of ditching traditional hierarchy and opting for a meritocratic society. For example, if you really believe in the idea that those with the talent and skill will get to the top, by default do you believe those who deserve to get to the bottom will sink and stay there?
Leading on from the previous post about the coolness of chaos…
Have you ever had to deal with a big lumpy piece of complex old software that was written years ago, then updated countless times, new bits added on, a new guy adding another bit, bolt-ons, sticking plasters and fixes… until it’s a big slow cumbersome piece of crap nobody can change or work with?
That’s pretty much industry as it stands – and other big systems for that matter (e.g. government, education). Since the industrial revolution, we’ve built up this massive ball of crap. Now nobody can do a damn thing with it.
The most obvious example that’s hurting right now is the whole free thing. We can listen to music for free. We can watch TV shows for free. We can read books for free. This of course screws record companies, publishers, broadcasters… oh yeah, and then there’s the whole fact that we don’t pay a blind bit of notice to advertising. The big massive balls of crap are stuffed because they’re prisoners within their own structures – too slow, too fat, too inflexible. They’re waiting to die, with their fingers in their ears, screaming ‘lah lah lah!’ as nimble network-based businesses spring up under the radar, taking over the world at lightning pace.
At the end of the day, all a business traditionally does is ensure people get paid. That’s it, when you think about it. Traditionally the big boys get paid much more than the little boys, but it’s just a bunch of individuals getting paid.
Now, think about the overhead in a big-lump-of-crap business. Big shiny offices, management structures, HR departments, blah blah blah. Think about MARKETING BUDGETS… zillions and squillions… to make sure you sell LOADS to make sure you can pay the overheads and pay the individuals (staff, bosses, shareholders etc). So we pay more to make more to sell more to pay more.
And it ain’t just the hippies who know sustainability is an issue. We need to stop producing so much crap. Reuse, reduce, recycle and all that jazz. Yet still we need to make people want more so they buy more so we sell more to pay individuals.
What if we scrapped all the crap?
What if there were no management structures?
What if there were no multi-million advertising / marketing budgets?
What if there were more or less no overheads?
Answer? We wouldn’t need to sell as much, so we wouldn’t MAKE as much. Sweet! It isn’t rocket science.
And could we do business without these business-as-usual / this-is-business stuff that costs so much? Hell yeah. It’s already happening. It’s soooo easy to change from ground level, as a bunch of individuals, with no management, a pinch of leadership and a sprinkling of magic dust – in comparison to attempting change from the ‘top’. It’s no surprise that people feel pretty darn good when they’re an individual within a collective, creating profit through good growth, without all the psychologically, environmentally (and every other ‘ally’) damaging self-fulfilling prophecies inherent in business as we know it.
I mean, we all know we went a bit crazy over the past few years (decades). We all got a bit carried away. It’s like full on raving in the 80s/90s (or whatever equivalent!). Bloody hell what a blast. Dance your face off – time of your life. But after a few years everybody starts to feel like crap, go nuts and realise it’s no fun any more and life’s better when you feel good. The individuals-formerly-known-as-consumers are just started to ease off the uppers. They’ve been turning your brain cells to mush and it’s much nicer to be wide awake.
So what now? Sit back and wait until the chaos period is over and this network-based commerce phase kicks in and emerges as the new status quo?
Err… that would be pretty boring.
Instead you could join a tribe. Or you could start one. Soon it’ll pay way more than your job (if that’s what you care about)… and really when you get into the swing of the new way you won’t give a toss.
Take it a leap beyond ‘markets are conversations’ into the realms of DOING, not planning. ACTION IS THE NEW FORECASTING.

Let’s compare for a moment. You can compare in terms of pretty much anything: efficiency, effectiveness, happiness…
Some brief examples:
Communications
C: Spread from the top down
T: Spread from anywhere to everywhere, via the centre
Growth
C: Recruit from the top, hiring below
T: Recruit from anywhere, hiring everywhere
Innovation
C: Creation from the bottom, managed from the top
T: Creation from everywhere, no management needed
Bliss
C: Everyone spends their time inside the company’s expensive box, developing ideas with others from the same company
T: Everyone works from anywhere, developing ideas with a diverse range of people they like to spend time with
I know which one I’d rather join, or start.
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