Archive for the ‘Psychology’ Category
Here’s the second in the series. Rory Sutherland talking about advertising and human behaviour. Rory covers some of the points I was getting at in this presentation on Complexity & Humanity 2.0.
Rory Sutherland on… Advertising & Human Behaviour from Jane Young on Vimeo.
As we’re increasingly bombarded with overchoice in today’s world – evident in the tens of billions of SKUs we’re faced with – our internal filtering and image-storing is stretched, forcing us to skim, scan and dump the contemplative.
But some people manage to pause, take a breath and simply ask ‘WHY?’
For instance, if you haven’t already heard about the incredible work of Pranav Mistry, it’s worth googling.
Pranav dared to ask WHY. Why do we sit at a computer in a chair with a mouse? Why is that the way we use technology, with wires and screens and cumbersome kit that relies on our ability to master these machines?
All around the world, people asking why are seeing the same world but through fresh eyes, in ways large and small. Why do we believe in God? Why do we wear suits and go to work at 9am?
I’d like to ask why we clip wings and curb behaviours to the point of running on rail tracks, when off the rails needn’t result in a crash. Not if you actually designed a hover-car that voided the manky rails.
So here’s to those who ask why. Try it, from the moment you get up, get dressed, travel to work, eat your lunch, have a bunch of meetings. Half the time we haven’t stopped to think of the endgame – the goal… or indeed whether we’re even enjoying the journey. And if you’re not enjoying the journey? Ask WHY. Then ask why you haven’t done anything about it.
I had a fascinating chat with Ogilvy Group UK Vice-Chairman Rory Sutherland the other day. We talked about the need for advertising to understand psychology and behaviour, rather than focusing on proposition alone.
On that note, it’s always useful to be reminded of how our heads really work; and how our biases affect belief formation and decision-making. Here are some examples:
* Bandwagon effect — the tendency to do (or believe) things because many other people do (or believe) the same. Related to groupthink and herd behaviour.
* Bias blind spot — the tendency not to compensate for one’s own cognitive biases.
* Choice-supportive bias — the tendency to remember one’s choices as better than they actually were.
* Confirmation bias — the tendency to search for or interpret information in a way that confirms one’s preconceptions.
* Congruence bias — the tendency to test hypotheses exclusively through direct testing, in contrast to tests of possible alternative hypotheses.
* Contrast effect — the enhancement or diminishing of a weight or other measurement when compared with a recently observed contrasting object.
* Déformation professionnelle — the tendency to look at things according to the conventions of one’s own profession, forgetting any broader point of view.
* Denomination effect — the tendency to spend more money when it is denominated in small amounts (e.g. coins) than large amounts (e.g. bills).
* Distinction bias — the tendency to view two options as more dissimilar when evaluating them simultaneously than when evaluating them separately.
* Endowment effect — “the fact that people often demand much more to give up an object than they would be willing to pay to acquire it”.
* Experimenter’s or Expectation bias — the tendency for experimenters to believe, certify, and publish data that agree with their expectations for the outcome of an experiment, and to disbelieve, discard, or downgrade the corresponding weightings for data that appear to conflict with those expectations.
* Framing — Using an approach or description of the situation or issue that is too narrow. Also framing effect — drawing different conclusions based on how data is presented.
* Hyperbolic discounting — the tendency for people to have a stronger preference for more immediate payoffs relative to later payoffs, where the tendency increases the closer to the present both payoffs are.
* Illusion of control — the tendency for human beings to believe they can control or at least influence outcomes that they clearly cannot.
* Impact bias — the tendency for people to overestimate the length or the intensity of the impact of future feeling states.
* Information bias — the tendency to seek information even when it cannot affect action.
* Irrational escalation — the tendency to make irrational decisions based upon rational decisions in the past or to justify actions already taken.
* Loss aversion — “the disutility of giving up an object is greater than the utility associated with acquiring it”.
* Mere exposure effect — the tendency for people to express undue liking for things merely because they are familiar with them.
* Moral credential effect — the tendency of a track record of non-prejudice to increase subsequent prejudice.
* Need for closure — the need to reach a verdict in important matters; to have an answer and to escape the feeling of doubt and uncertainty. The personal context (time or social pressure) might increase this bias.
* Neglect of probability — the tendency to completely disregard probability when making a decision under uncertainty.
* Not Invented Here — the tendency to ignore that a product or solution already exists, because its source is seen as an “enemy” or as “inferior”.
* Omission bias — the tendency to judge harmful actions as worse, or less moral, than equally harmful omissions (inactions).
* Outcome bias — the tendency to judge a decision by its eventual outcome instead of based on the quality of the decision at the time it was made.
* Planning fallacy — the tendency to underestimate task-completion times.
* Post-purchase rationalization — the tendency to persuade oneself through rational argument that a purchase was a good value.
* Pseudocertainty effect — the tendency to make risk-averse choices if the expected outcome is positive, but make risk-seeking choices to avoid negative outcomes.
* Reactance — the urge to do the opposite of what someone wants you to do out of a need to resist a perceived attempt to constrain your freedom of choice.
* Restraint bias – the tendency to overestimate one’s ability to show restraint in the face of temptation.
* Selective perception — the tendency for expectations to affect perception.
* Semmelweis reflex — the tendency to reject new evidence that contradicts an established paradigm.
* Status quo bias — the tendency for people to like things to stay relatively the same (see also loss aversion, endowment effect, and system justification).
* Von Restorff effect — the tendency for an item that “stands out like a sore thumb” to be more likely to be remembered than other items.
* Wishful thinking — the formation of beliefs and the making of decisions according to what is pleasing to imagine instead of by appeal to evidence or rationality.
* Zero-risk bias — preference for reducing a small risk to zero over a greater reduction in a larger risk.
People live, then they die. Get over it. We all die and life is short. This is the fundamental fact of life that causes us to seek meaning… to crave it (so as not to feel pointless – hence religion… and brands).
Marketers sussed this out. Roll on the brand campaigns that attach meaning to things they want us to buy… mass marketing and broadcasting (human standardisation). So we buy stuff. It differs according to our environment (e.g. I’m a London business dude so I really can’t possibly be a non-failing happy person without a flash car, expensive new boots and a crazy-priced flat). We buy loads of stuff. Our impact bias, influenced by the marketing bombardment (though not as much as they’d like to think!) causes us to overestimate how happy the stuff will make us. Conversely, the same bias causes us to overestimate how crappy we’ll feel if we take a risk and it all goes wrong. Hmmm.
Imagine accepting your lifespan and making the most of it. What’s the most useful thing I can do in my short window of opportunity, that’ll make me the most fulfilled? What would contribute most to the overall progress of the human race? What would be of most value to others? Do I care? Do I just want to pursue pleasure and to hell with the rest of them?
Whatever we decide to do, hopefully it isn’t on auto-pilot, with fear-clipped wings and hangups about stupid shit like the credit crunch, piracy, predetermined life-paths and hierarchies.
As David Weinberger said in The Cluetrain Manifesto, ‘Management is a powerful force, part of a larger life-scheme that promises us health, prosperity, calm and no surprises in every aspect of our lives, from health to wealth to good weather and moderately heated coffee from McDonald’s. We are all victims of this assault on voice, the attempt to get us to shut up and listen to the narrowest range of ideas imaginable.’
Here here.
It’s bizarre, when you think about it, that we seek health, prosperity and calm in a framework that’s configured to avoid surprises (not to mention the fact such management frameworks do quite the opposite, restricting prosperity and wrecking your health… duh!).
Essentially a framework that avoids surprises is setting us up for a fall, given that life is totally unpredictable (just look at the accuracy of trending, forecasting and predicting in retrospect – we’re pretty much always wrong, usually wildly, except for the one in a zillion folk who are hailed as heros / experts because they won the prediction lottery).
We’re actively encouraged (forced?) to surrender our individuality in return for a financial bribe and a supposedly non-disturbing, secure, predictable, managed environment. How damaging is that?
If we focused on understanding basic psychology – and in particular neuropsychology – rather than technology, management, or most things to do with ‘professionalism’, we’d learn to cope with surprises. There’s no anti-depressant and productivity tool quite like understanding what your brain is up to (which is normally the opposite of all the crap we reel off in our inner narrative). We’d learn to adopt calm by flicking switches that send neurons on productive paths, as opposed to destructive panic / depression / fear trains of thought. Most importantly, we’d learn that we have myriad choices… without all the BS constrains we confabulate, largely as a result of managed structures and irrational fears.
Coupled with the lack of cynicism and suckerism for imbalance and hype, our denial, biases and love of fallacy are at best sub-optimum… at worst bloody dangerous.
Every last pirate-lynching dinosaur the management structure spews out has been conditioned to fear change – to be unwilling to accept that bettering society involves doing new stuff that isn’t business as usual. It’s not business as usual! IT IS NOT BUSINESS AS USUAL!! Some folk never seem to get it. “But I’ll be out of a job!” they shriek. “More fool you,” we think quietly, while we bend and flex and change at pace with the world… mostly ignoring them and opting to avoid a ‘proper job’ at all costs (although some of us work form the inside).
The thing is, the pirates, the Scrmblrs and every single one of us are changing and bettering society from the bottom up. We’re faster, more innovative and powerful. We organise without organisations. We run on leadership, not management; passion, not KPIs. We’re not afraid to let one-another loose… in fact we love loose cannons. They’re our favourite.
You know who you are!
(Email me!)
Cognitive dissonance is central to many forms of persuasion; changing beliefs, values, attitudes and behaviors. It’s a high-tension state between two opposing beliefs, often inducing confusion, then anger and finally an intense desire to correct the imbalance and rediscover consonance (RESONANCE).
Rather than using cognitive dissonance by manipulating people into making decisions they wouldn’t normally make, e.g. by asking someone a daft question (e.g. (“Do you ever worry about your monthly outgoings and wonder how you could reduce them?”) before pitching… the new way involves turning the mundane on its head, giving us a jolt to make life-altering choices.

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