Archive for the ‘Power to the people’ Category
December 4th, 2010 by Jane
Autonomy comes from the Greek word autonomos, meaning (auto) ‘self’ (nomos) ‘law’. It refers to ‘the capacity of a rational individual to make an informed, un-coerced decision’ [Wikipedia].
For some time we’ve known that autonomy is what really makes people happy at work (not money! evidenced here and here). Luckily, enabling people to doing things in a self-guided way is exactly what makes companies most innovative and profitable. Just look at Google engineers, encouraged to take 20% of their time to work on whatever they like; hence Gmail, Google News and even the Google shuttle buses that bring people to work at the company’s headquarters in California.
We all crave the opportunity to work independently on something we’re passionate about.
The trouble is, most of us are confined by hierarchy. Hierarchy comes from the Greek work hierarchia, from hierarches, meaning ‘leader of sacred rites’. This view of leaders as sacred is crippling businesses in the 21st century, creating cultures of subservience and dependency.
Self-governance relies more on cooperation than dependency. Dependency doesn’t rely on cooperation. Most parents will agree
The difference between equality and subservience comes down to trust. The word ‘trust’ is hugely overused; and many of us operate in an untrusting way with absolutely no awareness of it whatsoever, often perceiving ourselves to be very modern, humane and down-with-the-kids in our management style.
Our inherent lack of trust stems from our perception / interpretation of authority. In school, at home, under law, in the workplace, under government – everywhere we go we’re faced with authority figures who tell us exactly what to do and punish us if we’re out of line.
The trouble is, this interpretation of what an authority figure should be causes people in positions of authority to abuse others – most often not in a dramatic way, but very subtly, for example by using language like ‘passing down’, even the word ‘boss’.
Dependency and boss-like leadership behaviour creates mindless zombies.
If you turn on the news you’ll hear them quoting X billions lost each year due to stress, traffic problems, bad weather… but what about the billions lost (or not gained) by the failure of organisations’ brains to function the vast majority of the time?
We need to change our expectations to resolve this. We need to instill behaviours that result in people being happy; and feeling entitled to happiness – rather than fostering the blind conformity behaviours we’re used to. We should fear losing our jobs if we don’t speak out as opposed to fearing losing them if we do, since we can only be effective if we do what we know is right, given we know our jobs better than anyone else (including our ‘superior’) most of the time. If this degree of trust in our judgment doesn’t exist, why were we hired in the first place?
Treating people as if they have the capability to make the right decisions relies on everyone understanding the business. The ‘higher up’ you sit in an organisation, the bigger picture view you get. You’re zoomed out, able to see the full landscape; while the ants beaver away in their tunnels, with such a narrow area of concern that it’s often constrained to what their ‘superior’ thinks, the order they’ve just been given, or the routines they have to uphold.
Being privy to more information than your team is knowledge-hoarding for power’s sake. If you can sleep at night despite the scary cashflow forecast, what makes you think your staff can’t? Isn’t that treating them like children? Wouldn’t you like them to be focused on getting you out of the hole? Or did you hire brain-dead people who don’t care or won’t understand? Doesn’t that mean you have a much bigger problem?
Need-to-know is the enemy of innovation. If you’re hoarding information, I’d be worried – not only about your organisation’s ability to innovate, but it’s ability to survive.
Machine-age thinking doesn’t match today’s right-brain world. Everyone is an individual unit of production, yes – but now they know it. They can sell their skills themselves. There are tools they can wield, many of them free. If you’re not open to this fluid, fragmented way of working, you’ll miss out on the best people – the ones who know the score and won’t accept anything less than total autonomy.
The dangerous ones are those who won’t accept anything less than total autonomy and are prepared to suffer and live in a box rather than succumb to the zombie-inducing leaders of sacred rites. I think those are called entrepreneurs
October 23rd, 2010 by Jane
There are two types of company out there: companies who encourage their mavericks and companies who constrict them until they’re forced out (after months, often years, of long-drawn-out subpar productivity).
There’s a scary tendency in many companies for the best people – those most likely to produce big leaps forward – to do their innovative stuff under the radar, keeping schtum about their latest super-cool project, in case the powers that be stick their ore in and squish it dead before it’s off the ground.
Yes, this is ridiculous.
Yes, this is counter-productive (and counter-common-sense).
Yes, it’s a key reason why the best people leave companies.
Why?
Why?
WHY?
(Fear, fear, FEAR!).
October 22nd, 2010 by Jane
Ricardo Semler took over his Dad’s Brazilian business, Semco, in the 80s. Semco now employs over 3,000 people in manufacturing, professional services and high-tech.
They increased their annual revenues from $35 million to $165 million between 1994 and 2001.
At its peak, there was a 17-month waiting list for the bi-weekly tour of Semco, as corporate leaders from all over the world clamored for a peek at their magic dust.
Semco has no org chart, no official structure, no business plan, no company strategy, no 3-year or 5-year plan, no mission statement, no standards or practices, no HR department, no job descriptions, no employee contracts, no compulsory meetings, no supervision or monitoring, no rules on where and when people work, not even a fixed CEO.
Their productivity and resilience are second-to-none and staff turnover is ridiculously low, despite the fact they don’t necessarily pay their staff super-high wages.
Why?
Their staff are treated as adults. Adults are capable of understanding the business and making decisions about how, when, why, where and what they do accordingly. If they don’t, there’s a far more fundamental problem. Semco staff aren’t shielded from bad news – they’re actively involved in the direction of the business and take responsibility, at every level. Anyone can participate in a board meeting and the CEO can be voted down by a factory floor worker.
They ask why. Continuous questioning often reveals what a massive amount of time we spend on business autopilot. Why do we wear suits? Why do we have to be here at 9am? Why do we need to come into the office? Why don’t we show clients our cashflow? Three whys normally rinse out dumb autopilot actions.
They manage less. Semco leaders more often than not choose to do nothing. Less is more when it comes to interfering and decision-making. Rather they rely on democracy and trust their people.
There are many other reasons why, but they’re more or less all to do with freedom, democracy, trust and transparency… and casting out age-old mindless rituals and beliefs that serve as barriers to progress. They also recognise that progress and success aren’t necessarily money-related.
It you haven’t read any of Ricardo Semler’s books, they’re worth a look. Check out The Seven-Day Weekend and Maverick.
Although some forward-thinking start-ups do fancy themselves as able to embrace bold values like Ricardo, it takes another sort of steadfast bravery for bigger organisations to drop the ego-massaging hierarchy and cast out deeply ingrained practices in favour of a role as trusting enabler.
As the workforce becomes more fragmented, demanding and self-guided, surely organisations’ only hope of keeping pace, innovating and having a life is to embrace values like these. Values that make the workplace more tolerable for mavericks, i.e. the folk that get stuff done.
July 7th, 2010 by Jane
Following my last post a few folk asked me to expand on how to enable two-way comms.
To cut a long story short, if you’re a big company with loads of people wanting to talk, the only way to get scale is to empower your staff to talk to customers. Companies who’ve been around for a long time often can’t see a way to make this happen – or it’s already happening in pockets under the radar and they don’t know how to control it. The important point to remember is the same mentality and methods that’ll lead to success on the outside are those you need to apply internally first. The rest will follow.
Begin by asking yourself whether your staff are able to connect with one-another really easily. Can they find and converse with colleagues in different countries, offices, departments, at all levels? Or is communication and messaging top-down and one-way? Top-down one-way communications are distinctly unreliable. One weak link in the chain and the message gets lost; and no feedback means no improvement.
Multi-directional networked communications, on the other hand – enabled via enterprise social networking platforms, forums, wikis or other collaboration tools – equip you with armies of influencers to spread the word on your behalf.
If you fail to empower your internal advocates, you’re making life very hard and expensive for yourself.
What’s more, there are so many brains in big organisations that the knowledge, ideas and answers are always in there somewhere. The challenge is joining them up – making connections and finding ways to bring more transparency – so inspiration, participation and new behaviours spread all the way through, with newfound velocity.
As well as repairing weak, unproductive cultures and removing barriers to forward motion, the key reason it’s vital to harness collective intelligence nowadays is the quickening pace of change in the outside world. Big bureaucratic structures make sense when no radical change is taking place, but it stands to reason that a fast-changing environment calls for greater agility. Likewise, hierarchy becomes inefficient when we need more info, more interaction, quicker decision-making and rapid action.
So help your teams talk to one-another in all directions. That’s it. Those who understand the ‘markets are conversations’ mantra and how to leverage networked communications will be in there somewhere and they’ll spread their understanding like wildfire.
Universal, embedded understanding renders (expensive) control measures (and blind panic) completely unnecessary.
May 7th, 2010 by Jane
The word ‘agility’ is being bandied about a lot lately. Agile development processes are the norm in tech companies now – favoured over the old school linear (waterfall) method, for obvious reasons, like more rapid development and alignment with customer need.
It stands to reason we can no longer risk the time and money wrapped up in locking ourselves in a room, devising and developing, then unleashing on the world in the hope they like what we’ve group-thunk. Instead we iterate, evolve, collaborate, release little and often and pursue a path of perpetual beta.
The thing is, agility doesn’t just apply to product development and business process. Agility applies to life as an individual too.
Consider agility in terms of education… locking yourself away in scheduled lessons for fifteen years, only to be unleashed on the world with a bunch of largely irrelevant skills and skewed expectations; versus learning little and often, applying it, veering in a direction that’s a better fit, tweaking, collaborating and remaining in a mindstate of perpetual beta / lifelong learning.
The insecurity experienced by those who’ve debted up to the nines on the pathway to release in the real world, without means of first validating demand by listening and iterating to suit, is causing a nationwide upsurge in lost souls.
Get something – product / self – out there now. Don’t wait for perfection or completion – there’s no such thing. There’s only assumption. And we all know what that’s the mother of.
March 30th, 2010 by Jane
Alan Moore’s recent post is worth a read:
In his article for The Observer – Tony Judt writes,
Something is profoundly wrong with the way we live today. For 30 years we have made a virtue out of the pursuit of material self-interest: indeed, this very pursuit now constitutes whatever remains of our sense of collective purpose. We know what things cost but have no idea what they are worth.
The materialistic and selfish quality of contemporary life is not inherent in the human condition. Much of what appears “natural” today dates from the 1980s: the obsession with wealth creation, the cult of privatisation and the private sector, the growing disparities of rich and poor. And above all the rhetoric which accompanies these: uncritical admiration for unfettered markets, disdain for the public sector, the delusion of endless growth.
Indeed, this is a point of view that I share (here) and (here) and (here), in fact I have written a book about it (video) – Judt’s article goes onto examine the role of the state in the context its enthrallment with all things market driven. And yet we are told whoever comes into power in the UK slash and burn of core pubic sector services is inevitable. And of course this will be done in a manner redolent of the industrial age.
Yet – a networked approach to solving problems can help re-frame our world vision – providing new solutions to once seemingly age old and intractable problems.
Read full article
March 16th, 2010 by Jane
Loads of illuminating analogies have emerged in conversations with Andrew Missingham, but today there’s one in particular that popped up…
You may remember when the soap Brookside launched on Channel 4. The storylines were based around folk living in a close of houses. They had some trouble at the outset however, in that script writers realised they hadn’t created enough ‘stock devices’ – places where people could meet that would fuel the dramatic unfolding of events. Their answer was to put a postbox on the street, so residents would accidentally meet.
Given that the ability to innovate relies on diverse skillsets and knowledge banks coming together, this analogy is more relevant than ever. New knowledge uncovered by researchers, for example, needs to be matched with entrepreneurs who can interpret and understand the opportunities, then commercialise… in turn with the help of skilled troops, whether designers, developers, craftsmen etc.
Barriers to entering this innovation ecosystem are lower than ever – and the very reason for the existence of Scramblr is to lower them even further.
The question I’m asking myself today, is ‘What are our postboxes?’
December 6th, 2009 by Jane
Nice one slideshare!
“Hey ResonanceBlog!
Your presentation Complexity & Humanity 2.0 has been selected amongst the ‘Top Presentations of the Day’ on the SlideShare homepage.
Our editorial team would like to thank you for this awesome presentation, that has been chosen from amongst the thousands that are uploaded to SlideShare everday.
Congratulations! Have a Great Day!
- The SlideShare team
p.s. Why not blog/twitter this and let the world know about the masterpiece you have created?”

November 20th, 2009 by Jane
The shift towards long-distance collaboration in the design and production of goods and services is helping shape the future of democracy. Some corporations recognise that old hierarchies aren’t working. Sometimes they even mandate that their subordinate units break with old practices. The irony!
“I demand that you all start disregarding hierarchy immediately!!”
The trouble is, any structure in which most individuals are inaccessible to others is going to be inefficient in turbulent times.
As Charles Handy said 5 years ago, ‘Hierarchy, generally, is losing its legitimacy while partnership is in the ascendant as different interest groups flex their muscles and individuals start to take back control of their lives from organisations and governments.’
Or, in Toffler’s words (only about 40 years before…), ‘It will be a long time before the last bureaucratic hierarchy is obliterated. For bureaucracies are well suited to tasks that require masses of moderately educated men to perform routine operations.’
How right he was.
Now it’s possible to share and create products, services and ideas at a long distance by finding others who are already solving aspects of the problem.
The implications for traditional, representative democracy is uncertain, but one thing is for sure… the explosion of new organisational forms diminishes the authority of the ‘centre’, in favour of decentralised decision-making, while providing rich information to the people that enables them to participate in new ways.
July 16th, 2009 by Jane
Thanks to my fab friend Steve Moore, I sneaked into the Reboot Britain conference last week. To cut a long story short, the premise was along the lines of ‘we’re all screwed up – economically, politically etc – what we gonna do about it’, focusing on digital means of mending our broken society.
MPs, journos, activists, corporate folk, entrepreneurs and all sorts were there. There was a sniff of revolution in the air… BUT… what’s with the incessant harping on about ‘Digital’? Digital revolution. Digital age. Digital solutions. Come on guys… get with the program. Yes, you can and should stream MP’s debates live over the net; yes, you can and should use twitter if you find it useful; but all that is a given. It has been a given for ages. Get over it. Quit the reframing, accept the now and take some action. LIVE ACTION.
Witnessing the clamoring awe surrounding digital, as if it were a tangible entity and lifeforce, is a bit like watching your dad dancing. My outrage culminated in a posh panelist shouting ‘tweet that on the hash tag’. Er… yeah man.
There’s a distinct danger of increasing numbers of folk (often those who’ve had an epiphany while reading Wikinomics or Here’s Comes Everybody) disappearing up their own digital asses. Don’t get me wrong, those books are fab, but borrowing catchphrases and concepts without changing behaviour is futile.
Let’s stop talking about as if there’s a divide between digital and non-digital. Let’s stop focusing on technology. It’s about PEOPLE. What are people going to do to make things better. What can we each, as individuals, do RIGHT NOW that’ll have a micro or macro impact on the world and others around us.
If there’s one thing I hope everyone takes away from Reboot Britain, it’s that whatever you do, don’t wait around for institutions to change things. Start. Now.
Knock on every door on your street and ask your neighbours if they’ve ever thought how bonkers it is that there are 40 lawns and 40 lawnmowers… then set up a lawnmower sharing club. Start a global tribe of like-minded passionistas around something that matters. Fed up with a crappy council service? Crowd-source an alternative. Chip in and take it upon yourself. The technology is a given.
If you’re stuck, ask your kids.
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